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You are here :  Deposits | SF - Customer Feedback

IRS - D Customer Satisfaction Survey


* Fields are mandatory


Name  *
Age
Occupation
Account No/s *
Depositor Since
Mobile / Telephone No
Branch Name



Please rate on a 5-point scale:


5 - Excellent, 4 - Very good, 3 - Good, 2 - Satisfactory, 1 - Poor.



Sl.No
Attributes
5
4
3
2
1
1.Acceptance of Fresh Deposits:     
a.Promptness in paying attention
b.Communication including listening
c.Speed in processing
d.Accuracy in carrying out instructions
e.Delivery Quality
f.Problem solving capability
g.Courtesy
2.Renewal of Deposits:     
a.Promptness in paying attention
b.Communication including listening
c.Speed in processing
d.Accuracy in carrying out instructions
e.Delivery Quality
f.Problem solving capability
g.Courtesy
3.Repayment of / Loan on / Deposits:     
a.Promptness in paying attention
b.Communication including listening
c.Speed in processing
d.Accuracy in carrying out instructions
e.Delivery Quality
f.Problem solving capability
g.Courtesy
4.Interest Payment:     
a.Promptness
b.Accuracy
c.Delivery Quality
d.Courtesy
5.Change in Address and Bank Instructions / and others:     
a.Promptness
b.Accuracy in carrying out instructions
c.Delivery Quality
d.Courtesy
6. Overall satisfaction rating of the service
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